Sage Pastel • Bank Manager Component Error

Sage Pastel • Bank Manager Component Error

Bank Manager Component Error

Pastel Bank Manager Component Error

You may experience errors when launching Pastel Bank Manager after running the VAT update. Below are examples of the errors you may receive:

Error 1: Error “ A column ID occurred more than once in the specification” and error 567

• Should you receive the above errors open the DEMO company
• Try to launch Bank Manager
• Should Bank Manager open in the DEMO company, close Sage Pastel Accounting
• Open the Windows Explorer by holding the Windows key+E on your keyboard
• Navigate to the company folder
• Look for the LETxxx and Statementdata.sdf files
• Highlight the files, right click and select delete
• Launch Bank Manager in the company dataset where you received the error originally

NOTE: If you delete the statementdata.sdf all mappings will be removed and must be re-created (These are the mappings created when a description is linked to a general ledger code)

Error 2.1: Could not load file assembly followed by One or more Bank Manager components is missing error received when launching Bank Manager in V17 and V18

For Pastel Version 17:

Click to download the new 17.1.5Setup[300].exe - (This can be found in the customer zone)
• Once downloaded navigate to Partner/XpressV1715Setup[300].exe
• Double click the .exe file to launch the installation
• Follow the prompts that follow
• If asked to Modify, Repair or Remove, select the Repair option
• If asked to find dependencies click NO

For Pastel Version 18:

Click to download the V18 Bank Manager fix - (This can be found in the customer zone)
• Once downloaded, right click on the zip folder and select Extract All
• Right click on the V18BankManagerFix.bat batch file
• Select the option Run as administrator
• Proceed to open Partner/Xpress V18
• An install will start and add the necessary files

Error 2.2: Pastel Partner Version 14 has stopped working when trying to launch Bank manager on V14

• Click HERE to download the BM Repair tool
• Navigate to the location where you downloaded the file
• Copy the BMRepairTool.exe to:
▪ C:Program Files (x86)Common FilesSage Pastel
▪ C:Program Files (x86)Common FilesSage PastelBank Manager for Accounting V14
▪ C:Program Files (x86)Common FilesSage PastelBM17
• Right click on the BMRepairTool.exe in each location
• Select the option Run as Administrator

Error 2.2: When launching Bank manager in V17, the Bank manager hangs

• Firstly, ensure you have tried the solution for Issue 2a
• Click HERE to download the BM Repair tool
• Navigate to the location where you downloaded the file
• Copy the BMRepairTool.exe to:
▪ C:Program Files (x86)Common FilesSage Pastel
▪ C:Program Files (x86)Common FilesSage PastelBank Manager for Accounting V14
▪ C:Program Files (x86)Common FilesSage PastelBM17
• Right click on the BMRepairTool.exe in each location
• Select the option Run as Administrator

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