Bank Manager Component Error
You may experience errors when launching Pastel Bank Manager after running the VAT update. Below are examples of the errors you may receive:
Error 1: Error “ A column ID occurred more than once in the specification” and error 567
• Should you receive the above errors open the DEMO company
• Try to launch Bank Manager
• Should Bank Manager open in the DEMO company, close Sage Pastel Accounting
• Open the Windows Explorer by holding the Windows key+E on your keyboard
• Navigate to the company folder
• Look for the LETxxx and Statementdata.sdf files
• Highlight the files, right click and select delete
• Launch Bank Manager in the company dataset where you received the error originally
NOTE: If you delete the statementdata.sdf all mappings will be removed and must be re-created (These are the mappings created when a description is linked to a general ledger code)
Error 2.1: Could not load file assembly followed by One or more Bank Manager components is missing error received when launching Bank Manager in V17 and V18
For Pastel Version 17:
Click to download the new 17.1.5Setup[300].exe – (This can be found in the customer zone)
• Once downloaded navigate to Partner/XpressV1715Setup[300].exe
• Double click the .exe file to launch the installation
• Follow the prompts that follow
• If asked to Modify, Repair or Remove, select the Repair option
• If asked to find dependencies click NO
For Pastel Version 18:
Click to download the V18 Bank Manager fix – (This can be found in the customer zone)
• Once downloaded, right click on the zip folder and select Extract All
• Right click on the V18BankManagerFix.bat batch file
• Select the option Run as administrator
• Proceed to open Partner/Xpress V18
• An install will start and add the necessary files
Error 2.2: Pastel Partner Version 14 has stopped working when trying to launch Bank manager on V14
• Click HERE to download the BM Repair tool
• Navigate to the location where you downloaded the file
• Copy the BMRepairTool.exe to:
▪ C:Program Files (x86)Common FilesSage Pastel
▪ C:Program Files (x86)Common FilesSage PastelBank Manager for Accounting V14
▪ C:Program Files (x86)Common FilesSage PastelBM17
• Right click on the BMRepairTool.exe in each location
• Select the option Run as Administrator
Error 2.2: When launching Bank manager in V17, the Bank manager hangs
• Firstly, ensure you have tried the solution for Issue 2a
• Click HERE to download the BM Repair tool
• Navigate to the location where you downloaded the file
• Copy the BMRepairTool.exe to:
▪ C:Program Files (x86)Common FilesSage Pastel
▪ C:Program Files (x86)Common FilesSage PastelBank Manager for Accounting V14
▪ C:Program Files (x86)Common FilesSage PastelBM17
• Right click on the BMRepairTool.exe in each location
• Select the option Run as Administrator
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