Sage Pastel • URGENT! Sage Pastel and the new VAT increase.

Sage Pastel • URGENT! Sage Pastel and the new VAT increase.

URGENT REGARDING 15% VAT !!!!

Sage Pastel and the new VAT increase

Dear Valued Client

As the whole country knows, the VAT increases on 01 April 2018. This is going to affect your current Sage Pastel product.

In order for the VAT changes to be made, you are required to be on Sage Pastel Version 18.

This means; if you are on any older version of Sage Pastel, the changes that Sage will incorporate into the programme to accommodate the VAT increase will not work on your version, and therefore it is imperative that you upgrade as soon as possible.

Please inform us if you require us to arrange this upgrade, otherwise please ensure that you do this upgrade yourself.

Comments ( 42 )

  • Jana

    Hi there

    I need to upgrade my Patel to Version 18 but I am not sure where to do that.

    Please can someone assist me?

    Thanks

    • Hi Jana,
      I will email you.
      Bev

  • Burns Machinery Sales

    Good day

    We are currently on Version 17 does this mean we have to upgrade to Version 18 and if so, how do we go about it?

    • Hi there
      There’s a few ways to do it.
      You can go direct through Pastel.
      We are offering a 20%, on top of the pricing Pastel is offering if you go through us.
      Bev

  • Yvonne

    HI
    We are on Pastel Partner V14.
    Is there a download to update VAT, or do we need to do it manually

    • Go to the link below, and download the big (full) version of Pastel.

      BUILDS FOR 15% VAT

      1 – Install this build onto each pc using Pastel,
      2 – After you have installed Pastel, open the main Pastel machine
      3 – Open the current company data – put in your password
      4 – it will ask to backup, … YES
      5 – Then it will ask to rebuild it… YES
      6 – Now you will see the new tax code numbers to use…
      eg 15 – 15% Vat

      7 – It may ask you to activate this now…
      No, the government has not changed the date, so it must activate today.
      Bev

  • Anstie

    Can someone please send me step by step directions how to upgrade to Pastel version 18?

    Thank you.

    • Go to the link below, and download the big (full) version of Pastel.

      BUILDS FOR 15% VAT

      1 – Install this build onto each pc using Pastel,
      2 – After you have installed Pastel, open the main Pastel machine
      3 – Open the current company data – put in your password
      4 – it will ask to backup, … YES
      5 – Then it will ask to rebuild it… YES
      6 – Now you will see the new tax code numbers to use…
      eg 15 – 15% Vat

      7 – It may ask you to activate this now…
      No, the government has not changed the date, so it must activate today.
      Bev

  • Liz Rathgens

    Hi There

    I use Pastel Partner Version 14.1.4 – had to do build update to 14.2.1 – then a patch and then 14.2.2 before the Vat update would take – now I get a Run-Time error 430 every time I touch an invoice and it just shuts down Pastel…. I cannot get through to any of the help/support lines – they are all at maximum capacity. I am really desperate as I need to do hundreds of invoices for annual membership renewals next week and cannot work on Pastel at all now. I have already uninstalled and re-installed the Pervasive PSQL v10 SP3 workgroup (32-bit) and that did not help either. Please can someone help

    • Uninstall that Pastel version, using the add/remove option in your control panel.

      Go to the link below, and download the big (full) version of Pastel.

      BUILDS FOR 15% VAT

      1 – Install this build onto each pc using Pastel,
      2 – After you have installed Pastel, open the main Pastel machine
      3 – Open the current company data – put in your password
      4 – it will ask to backup, … YES
      5 – Then it will ask to rebuild it… YES
      6 – Now you will see the new tax code numbers to use…
      eg 15 – 15% Vat

      7 – It may ask you to activate this now…
      No, the government has not changed the date, so it must activate today.
      Bev

    • Hi there

      Im also running around like crazy.
      I would myself, uninstall the Pastel.

      Go to the link below, and download the big (full) version of Pastel.

      http://pastelupdate.sagesouthafrica.co.za/#vat

      And reinstall this, and try again.

      Let me know.

      Bev

  • Jenny

    Hi Bev – Need to implement new Vat increase please help – thanks Jenny

    • Go to the link below, and download the big (full) version of Pastel.

      http://pastelupdate.sagesouthafrica.co.za/#vat

      Install this on every machine, and try login again.
      It will ask to backup, and then it will ask to rebuild the company.
      You will then see list of the new tax number.
      Use 15 – 15% Vat

      Let me know.
      Bev

  • Gerhard van Rensburg

    I am asking the same question than Jana did.

    Can anybody please help me to upgrade from Pastel 17.2 to Pastel 18.

    Thanks

    • Gerhard
      Make a backup of all your companies.
      Go to the link below, and download V18 version of Pastel.

      BUILDS FOR 15% VAT

      1 – Install this build onto each pc that is using Pastel,

      1.1 – Then you need to copy these V17 companies into the new V18 folder in windows explorer. –

      2 – After you have installed Pastel, open the main Pastel machine
      3 – When the V18 is installed, you need to register it straight away.
      4 – THEN, Register each workstation to the main Pastel pc.

      3 – Open the current company data – put in your password
      4 – it will ask to backup, … YES
      5 – Then it will ask to rebuild it… YES
      6 – Now you will see the new tax code numbers to use…
      eg 15 – 15% Vat

      7 – It may ask you to activate this now…
      No, the government has not changed the date, so it must activate today.
      Bev

  • Hi,
    I continually have a problem trying to open the Xpress v18. It won’t let me register the product. It keeps telling me that the enormously long computer generated key is not linked to my profile and throws me out.
    Totally frustrated as I have had it for over a week now and can’t access it.

    • Hi Jennifer
      Is this for upgrading your old Pastel to the new V18 or the VAT change?
      If so you will be required to tick the box to register online, and the website will generate the new serial number for you. You cant use the old serial number from a old version.

      Or are you trying to register a Pastel education version?

      I await your reply.
      Bev

  • Hi
    Do you perhaps know if you can print your tax box layout. We only trade to the 25th of each month so I cant change my tax box layout just by changing everything to the new codes. I need to see how the layout is set up and try and duplicate it with the new added codes. Or is there an easier way?

    Thank you
    Anne

    • Hi Anne,
      How I wish.
      I sat and made an Excel spreadsheet with all the codes.
      The demo company really helps me with this, as it has the defaults for cash books etc.
      Bev

  • Ellenore Cronje

    Hi Bev
    I am on version 14.1.4 too. I do not want to do the VAT Update, too afraid for errors. I did all the manual Default changes but Pastel keeps giving me the message: “the tax-type you selected (15%) has an expiring date set to…..and may not be used. change the tax-type or expiring date” I have tried numerous dates and nothing works. Any advice please? I can click oky and manually put in the tax-type, but why if the default can just work 🙁 .
    thank you
    Ellenore

    • Hi there,
      I’m also going through trial and error with the new vat codes, and everyone seems to have a different fix for this.

      I can tell you one thing though, the update to V14.2.1 is working fine as it leaves the old codes as they are, and creates brand new ones further down the list.
      And then there is a small build 14.2.2 that you must run after it.
      I have many clients who are up and running now, with no issues.

      The problem with trying to do it yourself, means changing the tax box layouts, changing the default tax type under customer and suppliers control. Then using the change tax types assistant, and then manually changing all the general ledger accounts too, that have tax set up on them individually.
      And you cannot just change code 01 – 14% to 15%, and change the expiry dates.

      This is far too complicated, and it worries me that there are documents floating around that are explaining that you should have 2 codes for 15%.
      One for 15% input tax and one for 15% output tax.
      Meaning that these documents are essentially leaving the Pastel user to know which code to use, and if you are not knowledgeable on VAT, perhaps a new person using Pastel straight out of Matric, they may use input VAT code on everything…. and SARS will be laughing all the way to the bank.

      I cannot tell you which way to go, but I’m sticking with the builds.

      Best regards
      Bev

  • Cara Jones

    Hi, I’m still using version 11 & have now got the new version 18 but it says before I can copy my company over to the new version I have to convert to version 12. Can someone tell me how I do this.

    • Hi Cara
      1.You need to use the data converter to take your Pastel to v12,

      Go to your C:Drive
      Find PastelV18 folder
      Find the Convert.exe program and double click this.
      Click next… till you get to the part where it asks which version you are on… V11.
      It will then ask you to double click on all the companies that you need to convert, this must include all the old years data.
      And then it will convert them one at a time.

      2.Then you can open the Pastel V18, which will continue to convert these companies further… to the latest V18 version.

      You will need to do some reading up on the new features of Pastel, as much has changed… but the basics are still the same, ie invoicing.

      Regards
      Bev

  • Janette

    Hello is there a VAT update for Version 14.1.4 Pastel Xpress?
    So that I know what to do as I do not see a link anywhere

  • DANA THIART

    Please help to change our vat to 15% we use Pastel evolution 6.81.48

    • Hi Dana
      I am so sorry, I do not support Pastel Evolution, you will need a support consultant to help you.
      Bev

  • Natalie Kobrin

    Hi Bev,

    I am running Pastal 12.1.4 and not sure if I can upgrade or do I have to buy a V18 to go forward and update my VAT.

    • Natalie,
      Yup, V12 is “just” past the supported packages, but I can get you a discounted price.
      I can get you a quote based on your serial number.
      Do you want to send it to me.
      Bev

    • Natalie Kobrin

      Yes please Bev
      Serial No. KSKMN-SWRV-WKVMV-KWQJ-RKSSR-PWRKV-XHMW-VKVYV-MWRH-SSMVT-XMTK
      BASE SERIAL NO. LXAB8168388

    • Natalie Kobrin

      Yes please Bev

  • Bernie Stevens

    Please can someone help me? I am using Pastel xpress V12 and have changed the VAT exactly as per the online guides but I still get an error saying the end date is not valid. I have put end date as 31/12/30 ? Please help

    • Hi Bernie
      All the old ones ending on 31/03/2018, and the new codes beginning on 01/04/2018.
      Is there anyway you can send me a screenshot?
      Bev

  • Leon van Rooyen

    I have version 14.1.2, my VAT period ended in March, so I did the closed that period, did the full install, saw the 15% VAT, captured my supplier invoices for April. Running the VAT report now returns no values…

    • Hi Leon.
      I recall there was a small update that fixed an error on the vat side.
      It was build update for Build 14.2.2 from Build 14.2.1 (4mb) … did you install it.
      That’s all I have heard regarding vat issues.
      Bev

  • Lidzia Kozakiewicz

    I have Partner v 14.1.4 and at this moment am not able to upgrade. I have captured the new VAT as instructed but then of course the tax box layout is a different kettle of fish and I really do not want my stuff messed up as I work with multiple companies….all very different in setup.
    Can I download and install the full download from your link above or can I go just with the patch ?

  • Leona Lieberum

    I want to stay on Express V12 (no money for annual licence fee 🙁
    Can I change the VAT? All the answers seem to apply to V14 and up

    • Hi there
      Yes they do only apply from V14 up.
      But you can stay on V12. You need to manually put in the new vat settings.
      Do you need help with this?

Give a comment

Thanks, please reply using the email I have supplied.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

s2Member®