Overview of Common Installation Errors
There are common errors relating to the installation and use of your Pastel product.
You have the option to set Pastel to age from the oldest balance down, or in the period where the credit is processed. If you select to use the period where the credit is processed in, Pastel will deduct in that period first and then if anything is left of the credit, it will be deducted from the oldest balance.
Account does not exist
When you change an inventory account make sure you change it under the Setup…Inventory option as well. Another reason this error displays could be that your tax parameter file is corrupt. You then need to set up the tax again, after you have overwritten the file with a skeleton file.
Subscript out of range / Error 6 / Overflow on the Inventory History Reports
There is one or more invoices that have a cost allocated on the invoice but no quantity.
Error 20: Btrieve
The w32mkset.exe file is incorrectly set. The requester is set to “yes” instead of “no”. The file sharing was not set correctly on the server. Remove Btrieve, reinstall and then set all the settings correctly. To remove Btrieve, delete the wbt. files as well as the bti.ini file.
Error 20: Pervasive
There are traces of Btrieve still left on the system, delete all Btrieve files, remove Pervasive then reinstall it.
If you work in Excel make sure that you delete all extra cells. In other words, highlight every column/line after the last column and line in your spreadsheet and delete all of them.